eSIM Guides
Answers to your eSIM questions
Short, straight answers to the exact questions travelers ask about eSIMs — setup, fixes, and everything in between.
📲Setup & Installation
How do I install an eSIM on my iPhone?Open Settings → Cellular → Add eSIM → Use QR Code, then scan the QR code from your Movia confirmation email. Installation takes under 2 minutes and you can do it before your trip.→How do I install an eSIM on an Android phone?Go to Settings → Network & Internet → SIMs → Add eSIM (or Download a SIM instead), then scan the Movia QR code. Exact menu names vary by brand, but the flow is the same on Samsung, Google Pixel, and most Android phones.→
🛠️Troubleshooting
My eSIM won't connect to the internet. How do I fix it?In almost every case the fix is one of three things: turn ON Data Roaming for the Movia line, set the Movia eSIM as your mobile data line, and confirm the APN is correct. Toggling Airplane Mode for 10 seconds forces a fresh network search.→Do I need to turn on data roaming for my eSIM?Yes. A travel eSIM connects to a local partner network as a roaming guest, so Data Roaming must be ON for the Movia line. Because your plan is prepaid, enabling roaming will not generate any extra charges.→How do I set the APN for my eSIM?Most Movia eSIMs configure the APN automatically. If data still won't work, add the APN listed in your confirmation email under Settings → Cellular → Cellular Data Network (iPhone) or Settings → SIMs → Access Point Names (Android).→I accidentally deleted my eSIM — can I get it back?A deleted eSIM cannot be re-scanned or reinstalled, because the QR code is single-use. Never delete an active eSIM. If it happened, contact Movia support right away — depending on the supplier we may be able to re-issue it.→eSIM Not Working? The 5 Real Causes and How to Fix Each (2026)When an eSIM shows "No Service" or no data, the cause is almost always one of five settings: the eSIM line isn't enabled, Data Roaming is off, the APN is missing, the wrong network is selected, or the phone doesn't support eSIM. Check them in that order — or jump to your device's guide below.→Pixel 8 eSIM Not Working? 9 Fixes That Actually Work (2026)If your Pixel 8 eSIM shows "No Service" or has no data, open Settings > Network & Internet > SIMs, make sure the eSIM is switched ON and Roaming is enabled for that line. Those two settings fix most cases. Still offline? Work through the 9 fixes below.→Samsung Galaxy S22 eSIM Not Working? 9 Fixes (2026)If your Galaxy S22 eSIM shows "No Service" or has no data, open Settings > Connections > SIM manager, activate the eSIM and set it as your mobile data SIM, then turn Data Roaming ON under Mobile networks. Those steps fix most cases. Still offline? Try the 9 fixes below.→iPhone 14 eSIM Not Working? 9 Fixes That Actually Work (2026)If your iPhone 14 eSIM shows "No Service" or has no data, first make sure the eSIM is set as your data line (Settings > Cellular > Cellular Data) and Data Roaming is ON for that line. These two settings fix most cases. Still offline? Work through the 9 fixes below.→
📶Using your eSIM
Can I use my eSIM and my regular SIM at the same time?Yes. Modern phones are dual-SIM, so you can keep your home SIM active for calls and texts while using the Movia eSIM for data. Just set the Movia line as your default mobile data.→Can I share my eSIM data with other devices (hotspot)?Yes, tethering is supported on all Movia plans. Turn on Personal Hotspot (iPhone) or Wi-Fi Hotspot (Android) and make sure your phone is using the Movia eSIM for data. Your laptop or second phone then shares the plan.→What happens when my eSIM runs out of data?Data simply stops until you top up. You can either recharge the same eSIM (if the plan supports it) or buy a new Movia plan and install it alongside the old one — phones hold multiple eSIMs at once.→How do I check how much eSIM data I have left?Check your remaining balance on your Movia order page using the link in your confirmation email. You can also see rough usage in your phone's Settings → Cellular under the Movia line's data counter.→How to Use Tethering on Your Smartphone or Tablet: A Beginner's GuideTethering turns your phone into a Wi-Fi router so a laptop or tablet can share its data. On iPhone: Settings → Personal Hotspot → Allow Others to Join. On Android: Settings → Network & Internet → Hotspot & Tethering → Wi-Fi Hotspot. Watch out for higher data use and faster battery drain.→
🛒Before you buy
When does my eSIM data plan actually start?Your plan starts the moment your phone first connects to a network at your destination — not when you buy or install it. So you can safely install at home days before your trip; the validity countdown only begins on first connection.→Does Your Phone Support eSIM? How to Check in 30 Seconds (2026)Dial *#06# on your phone — if an EID number appears, your phone has eSIM hardware. Then confirm it isn't carrier-locked (locked phones can block third-party eSIMs). iPhone XS and newer, Pixel 3 and newer, and Galaxy S20 and newer generally support eSIM, with regional exceptions listed below.→Just Landed With No Internet? 3 Ways to Get Online Right Now (2026)Your three options are airport Wi-Fi (free but insecure), a local SIM or a friend's hotspot (reliable but slow to arrange), and an eSIM (buy online, scan a QR code, online in about 5 minutes). If your phone supports eSIM, it's the fastest route — you can complete the whole purchase over airport Wi-Fi.→